Being a Certified Jenbacher Field Service Engineer is a professional recognition of your expertise; a symbol of confidence for your customers, colleagues and managers that you have been factory trained to meet Jenbacher‘s high expectations.
For more information, please download our information flyer here.
There are two training paths on which you can be certified - a mechanical and an electrical training path. A combination of both is of course also possible.
The two are divided into a Level 1 and a Level 2. Within these levels, a distinction is made between certain "roles" that result from the different engine types, in which you can then specialize accordingly.
Mechanical tasks are aligned with the standard maintenance events, electrical tasks cover troubleshooting and commissioning events. Depending on training courses completed and work carried out in the field, you can be certified at all levels and for all engine types. As soon as you are assigned roles by your manager or training contact, you can see your open training tasks under the My Training Status, when you are logged in.
Your roles are based on your education and work experience and were determined by your manager and/or your organization’s training contact.
Yes, you can be assigned to multiple roles.
To determine your certification status, the Training Center uses relevant information on all Field Service Engineers (FSE*) working on Jenbacher gas engines, such as:
*FSE - Field Service Engineer / Field Service Technician
It will take approximately 6 to 9 months to get certified for a Level 1 role and another 12 to 18 months to get certified for a Level 2 role.
Once you have achieved a certification, it will be immediately valid until the end of the following quarter (expiration date = end of the current quarter + 1 quarter). As long as no eTrainings or Field Tasks are added or updated to the current role you obtained a Certification for, it will be extended automatically for another quarter. Otherwise, you must catch up on the new training contents that got added to the respective role before the expiry date of your certification in order to stay certified without an interruption.
The location where the Classroom Courses take place can be found in the respective course under Training Offering. General information about our Training Center locations as well as a list of our Authorized Distributors can be found under Participant Information.
Our latest training schedule is available on the Product Training Center website under Training Offering.
You will be able to find this on the Product Training Center website under Training Offering.
You can find the prices in the Details and Dates in the Training Offering section when you are logged in.
After logging in, you will find your mandatory eTrainings in the My Training status section. In the general eTraining Library you will find additional eTrainings.
We recommend to use Google Chrome, however further browsers might also work.
Yes, the progress will be saved.
Our training website will automatically show when you have completed an eTraining successfully.
If you have completed an eTraining but it still shows up as “not completed”, please first check if all chapters have really been worked through carefully (indicated by the check mark). If this is the case, the certificate was also available for download and the eTraining still appears as “not completed”, please try again the next day. Sometimes it takes overnight to be implemented. If the problem persists, feel free to contact jenbacher.trainingcenter@innio.com regarding the respective eTraining (please attach the confirmation of completion).
Almost all eTrainings are available in German, English, Spanish, Italian, Russian and French. However, we continuously evaluate the demand for additional languages and may extend our current offerings. If you do not understand the content, your manager should organize an internal training session and go through the content with you to ensure you have access to the latest information.
Field tasks are monitored on-the-job training tasks, typically supervised by a colleague from your organization, who is already certified for the role the Field Task belongs to. Field tasks are carried out in the field during day-to-day work. Tasks for mechanical roles are based on the standard maintenance events; for electrical roles, they are based on troubleshooting events and commissioning tasks. Once a supervisor has confirmed that you can carry out a Field Task correctly and independently, this information will be entered into the Training Center website by your manager or training contact.
A certified FSE (supervisor) – ideally from your organization – will confirm that you can carry out a certain Field Task correctly and independently. He/she then will share this information with your manager or the organization’s training contact who will enter that information into the Training Center website.
A final audit is no longer necessary from our end. However, all your Field Tasks must be confirmed by an already certified technician (supervisor) in the respective role. Once you have completed all your training (including eTrainings, Classroom Courses and Field Tasks) and your manager feels confident that you are ready to work independently in the respective role in the field as a final step within the certification process a so-called ‘Confirmation of Expertise’ form must be sent from your manager to the Training Center.
Please contact us via the following address, in case you forgot your login information: jenbacher.trainingcenter@innio.com.
Please contact your manager/Training Contact first. If you need further support always feel free to contact us directly:
General contact:
E: jenbacher.trainingcenter@innio.com
Jana Spirk, Training Program Manager
T: +43 664 80833 1956
E: jana.spirk@innio.com
Anna Kaminskaia, Training Coordination and Administration
T: +43 664 80833 1633
E: anna.kaminskaia@innio.com
This information is available in the My Training status section. You can choose between all roles that are assigned to you and check if you have open trainings.
Yes. You will receive an email from the Training Center at the beginning of every month that will show your certification status and whether you have open training tasks.
This information is available under Other Training Courses in the My Training Status section.
Jenbacher Product Training